PRODUCT EXCHANGE POLICY
Shop with confidence. Julieta Barcelona offers free size exchanges.
Julieta Barcelona merchandise can be exchanged within 14 days from the date of arrival to the customer. The only merchandise eligible for exchanges are shoes, given the customization of our accessories. The shoes need to be in perfect condition without any signs of use or damage. They must have the protective film attached to the sole of both shoes.
Our products have a 2-year warranty and are manufactured with the highest quality materials and under the highest standards.
Products purchased with discounts are available for or size exchanges but not for refunds. Please check your shoe size carefully or ask us at customerservice@julietabarcelona.com if you have questions.
To initiate an exchange, email customerservice@julietabarcelona.com with the following information:
Order number
Name
Phone number
Reason for the exchange
The new size requested
Photographs in case of damage or a defect
Julieta Barcelona will cover the shipping expenses.
The customer will receive a shipping label to be placed in the exterior of the shipping box. Shoes must be returned in the original box with the protective bags and the original Julieta Barcelona labels.
Once the shoes arrive to Julieta Barcelona, they will be inspected by our team of artisans to determine if they are eligible for exchange. If approved, the customer will be notified via email of the arrival date of the requested pair of shoes. If the shoes do not meet the criteria for an exchange, they will be mailed back to the customer and charged for shipping.
Every customer qualifies for only one exchange with shipping costs covered by Julieta Barcelona. In case of a need for a second or subsequent exchanges, the customer will be responsible for shipping costs.
Products purchased with discounts are not eligible for refunds or size exchanges. Please check your shoe size carefully or reach out to us at customerservice@julietabarcelona.com if you have some questions.
