RETURN POLICY

Shop with confidence. Julieta Barcelona offers free returns and size exchanges.

Julieta Barcelona products have a 2-year warranty. We use the highest quality materials and create our products under the highest standards.

All products are inspected by our artisans prior to being shipped. We encourage you to contact us at customerservice@julietabarcelona.com if you have any concerns about the quality of your order.

Julieta Barcelona is not responsible for any damage created by improper use or negligence.

Products created by special order and/or with personalization are not eligible to be returned.

Products purchased with discounts are available for size exchanges but not refunds. Please check your shoe size carefully or reach out to us at customerservice@julietabarcelona.com if you have questions.

Returns:

1.     Returns must be made within 60 days of receiving your order.

2.    Send an email to customerservice@julietabarcelona.com to request a return. We will provide you with a return label.

3.     Be sure to try on your shoes inside as products must be returned free of any signs of use with the original box. Shoes must have the protective film on the sole intact. Handbags and accessories must be returned with their protective dust cover bag.

4.     Once we receive your return, we will inspect it. You will be notified via email that the return has been approved.

5.     Refunds will be issued via the same payment method used for purchase.

6.     Most refunds are processed within 2 business days but depending on your bank, refunds may take up to 15 days to be accounted in your bank statement.

7.     Return merchandise not meeting the above requirements will be sent back to the customer address with a shipping charge to the customer.